Privacy Policy

Saga IT LLC ("us", "we", or "our") operates the saga-it.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Cookies and Usage Data

Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Analytics cookies are only set after you provide consent through our cookie consent banner.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can manage your cookie preferences at any time using the "Cookie Preferences" link in our footer, or by instructing your browser to refuse all cookies.

Cookies we use:

• Preference Cookies. We use Preference Cookies to remember your preferences and various settings (e.g., theme choice). These do not require consent.
• Security Cookies. We use Security Cookies for security purposes (e.g., Cloudflare Turnstile CAPTCHA). These do not require consent.
• Analytics Cookies (requires consent). HubSpot sets the following cookies to track visitor interactions: hubspotutk (visitor identification, 13 months), __hstc (session tracking, 13 months), __hssc (session count, 30 minutes), and __hssrc (session reset detection, session). These cookies are only set after you consent via our cookie banner.

Use of Data

Saga IT LLC uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• To deliver targeted advertising, remarketing, and measure advertising effectiveness through third-party advertising platforms (only with your prior consent where required by law, including in the EU, UK, and Switzerland)

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Saga IT LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Saga IT LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Saga IT LLC
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Cloudflare Analytics Engine — We use Cloudflare's built-in analytics to measure site traffic. It does not use cookies, does not collect personal data or IP addresses, and runs entirely on our own infrastructure. No data is shared with third parties. For more information, visit Cloudflare Analytics Engine documentation.
• HubSpot — We use HubSpot for customer relationship management, form submissions, and website analytics. HubSpot sets tracking cookies only after you consent via our cookie banner. When consented, HubSpot collects page views, session data, and associates browsing activity with form submissions. For more information, visit HubSpot's Privacy Policy.

Advertising Platforms

We use third-party advertising platforms to deliver advertisements on our behalf, including search advertising and remarketing campaigns directed at users who have previously interacted with our Service or our brand.

• Google Ads — We use Google Ads to deliver paid search ads, display ads, and remarketing campaigns. Google may set cookies (only after you consent via our cookie banner) and receive hashed contact identifiers from us as described under "Customer Match Audiences" below. For more information, visit Google's Privacy Policy.

Customer Match Audiences

To deliver more relevant advertising and to find prospective customers similar to our existing customers, we may share hashed contact information (email addresses and phone numbers, transformed using SHA-256 cryptographic hashing before transmission) with Google Ads to build "Customer Match" audiences.

Hashing is a pseudonymization measure that obscures the original value during transmission and matching. We treat hashed identifiers as personal data and apply the same protections described in this policy.

Google's role for Customer Match data depends on jurisdiction and the contractual terms in effect. For EEA, UK, and Swiss users, Google acts as a data processor when its Ads Data Processing Terms apply. For users in other jurisdictions, Google may act as an independent or joint controller for certain advertising functions. See Google's privacy policy, Ads Data Processing Terms, and Ads Controller Terms for the framework governing each role.

Retention. We refresh Customer Match audiences on a quarterly basis. Contacts remain in the audience until you request removal, you unsubscribe from our communications, or up to 24 months after our last marketing interaction with you, whichever comes first. Google retains list membership per its advertising data retention policies (typically 540 days from last activity).

You have the following choices:

• Opt out of personalized advertising via Google My Ad Center. If you are not signed in to a Google account, the legacy Google Ad Settings page also lets you set an opt-out cookie for the current browser.
• Disable ad personalization for your Google Account at myactivity.google.com.
• Request removal of your contact information from our Customer Match audiences by emailing info@saga-it.com; we will remove your data within 30 days of your request.

EU, UK, and Swiss Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, our processing of your personal data for advertising purposes — including the use of advertising and remarketing tags, and the inclusion of your contact information in Customer Match audiences — is based on your consent, which you provide via our cookie banner. We will not include your contact information in Customer Match audiences uploaded to Google unless you have affirmatively opted in to marketing communications from us. We may rely on our legitimate interests as a separate lawful basis for measuring the effectiveness of our advertising (aggregated reporting and conversion measurement only); a legitimate interests assessment is available on request.

You have the right to withdraw consent at any time, the right to access and rectify your data, the right to erasure, the right to restrict or object to processing, the right to data portability, and the right to lodge a complaint with your local data protection authority. To exercise these rights, email info@saga-it.com; upon receipt of a request we will respond within one month and remove your data from any active advertising audiences without undue delay.

California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) gives you specific rights regarding your personal information.

Categories of personal information we collect: identifiers (name, email, phone), commercial information (services inquired about), internet or other electronic network activity (browsing history on our Service when you have consented to analytics cookies), and inferences drawn from the above (for example, audience similarity for advertising). We do not collect sensitive personal information beyond the contact information you submit through our forms.

"Sale" and "sharing" of personal information: Under CPRA, our sharing of hashed contact identifiers with Google for Customer Match advertising audiences and the use of advertising or remarketing cookies on our Service may constitute "sharing" for cross-context behavioral advertising. We do not sell personal information for monetary consideration.

Your rights:

• Right to know — request information about the categories and specific pieces of personal information we have collected, the categories of sources, the business or commercial purpose for collection, and the categories of third parties with whom we share personal information.
• Right to delete — request deletion of personal information we have collected about you, subject to limited exceptions permitted by law.
• Right to correct — request correction of inaccurate personal information.
• Right to opt out of sharing — opt out of our sharing of your personal information for cross-context behavioral advertising. We honor browser-level Global Privacy Control (GPC) signals as opt-out preference signals.
• Right to limit use of sensitive personal information.
• Right to non-discrimination — we will not deny you services, charge different prices, or provide a different level of quality because you exercised your CCPA/CPRA rights.

How to exercise your rights: submit a verifiable consumer request by emailing info@saga-it.com with the subject line "California Privacy Request" and a description of the right you wish to exercise. We will verify your identity using reasonable means (matching the email or phone number you have submitted to us) and respond within 45 days. You may designate an authorized agent to make a request on your behalf, subject to verification of the agent's authority and your identity.

Your Privacy Choices: The fastest way to opt out is the "Your Privacy Choices" button in the site footer — one click, email + verification, you're removed from advertising audiences within 24 hours. You can also enable Global Privacy Control in your browser (we honor it automatically) or email info@saga-it.com. We do not sell personal information. For full deletion of your data (CPRA right to delete), please email info@saga-it.com with the subject "Delete my data" — we'll respond within 45 days.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date" at the top.

For material changes that affect how we process your personal information — for example, adding a new category of recipients or processing purpose — we will provide additional notice at least 30 days before the change takes effect, which may include a prominent notice on our Service, a renewed cookie consent prompt, or an email to subscribers (where we have your email address and the change affects you).

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page (or, for material changes, on the announced effective date).

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@saga-it.com
• By visiting our contact page