Support

Support

Get help with MirthSync through community resources or professional healthcare IT services.

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Community Support

Get help from the MirthSync community on GitHub Discussions. Search existing threads or start a new conversation.

Join the Community

Best for: General questions, workflow advice, implementation help, and sharing tips

MirthSync CLI Discussions https://github.com/SagaHealthcareIT/mirthsync/discussions

MirthSync Plugin Discussions https://github.com/SagaHealthcareIT/mirthsync-mirth-plugin/discussions

When asking for help, include:

• What you’re trying to accomplish
• Error messages or unexpected behavior
• MirthSync version: Check the version in the release filename (e.g., mirthsync-3.5.0)
• Mirth Connect or OIE version

Before posting:

• Search existing discussions
• Check the FAQ
• Review the documentation

Additional Resources:

• Saga IT Tech Talk Blog - Tutorials, real-world examples, and case studies

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Report Bugs

Found a bug? Help us improve MirthSync by reporting issues on GitHub.

MirthSync CLI Issues: https://github.com/SagaHealthcareIT/mirthsync/issues

MirthSync Plugin Issues: https://github.com/SagaHealthcareIT/mirthsync-mirth-plugin/issues

Helpful Bug Reports Include

Version Information:

Linux

./mirthsync.sh --version

macOS

./mirthsync.sh --version

Windows

mirthsync.bat --version

Environment:

• Operating system (Linux, macOS, Windows)
• Mirth Connect or OIE version
• Node.js version (CLI only): node --version

Bug Details:

• What you expected to happen
• What actually happened
• Steps to reproduce
• Error messages or logs

Example:

MirthSync Version: 1.2.3
OS: Ubuntu 22.04
Mirth Connect: 4.5.0

Expected: mirthsync pull should download all channels
Actual: Command fails with "Connection timeout"

Steps to reproduce:
1. Run: ./mirthsync.sh -s https://localhost:8443/api -u admin pull
2. Error occurs after 30 seconds

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Need Extra Help?

MirthSync is free and open source. The community support above works great for most users.

If you need hands-on help with your specific Mirth Connect or OIE project, the team that maintains MirthSync also does healthcare integration consulting through Saga IT.

Saga IT — Healthcare Integration Consulting

Expert consulting for HL7, FHIR, DICOM, and CDA implementations. The same team that builds and maintains MirthSync.

saga-it.com | info@saga-it.com