Support

Get help with MirthSync through community resources or professional healthcare IT services.

Community Support

Get help from the MirthSync community on GitHub Discussions. Search existing threads or start a new conversation.

MirthSync CLI Discussions https://github.com/SagaHealthcareIT/mirthsync/discussions

MirthSync Plugin Discussions https://github.com/SagaHealthcareIT/mirthsync-mirth-plugin/discussions

When asking for help, include:

What you’re trying to accomplish
Error messages or unexpected behavior
MirthSync version: Check the version in the release filename (e.g., mirthsync-3.5.0)
Mirth Connect or OIE version

Before posting:

Search existing discussions
Check the FAQ
Review the documentation

Additional Resources:

Saga IT Tech Talk Blog - Tutorials, real-world examples, and case studies

Report Bugs

Found a bug? Help us improve MirthSync by reporting issues on GitHub.

MirthSync CLI Issues: https://github.com/SagaHealthcareIT/mirthsync/issues

MirthSync Plugin Issues: https://github.com/SagaHealthcareIT/mirthsync-mirth-plugin/issues

Version Information:

./mirthsync.sh --version

./mirthsync.sh --version

mirthsync.bat --version

Environment:

Operating system (Linux, macOS, Windows)
Mirth Connect or OIE version
Node.js version (CLI only): node --version

Bug Details:

What you expected to happen
What actually happened
Steps to reproduce
Error messages or logs

Example:

MirthSync Version: 1.2.3
OS: Ubuntu 22.04
Mirth Connect: 4.5.0

Expected: mirthsync pull should download all channels
Actual: Command fails with "Connection timeout"

Steps to reproduce:
1. Run: ./mirthsync.sh -s https://localhost:8443/api -u admin pull
2. Error occurs after 30 seconds